Refund policy

Return & Refund Policy

We hope you love your Cutivance products. However, if you are not completely satisfied, you may return eligible items within 14 days of receiving your order, in line with the Consumer Contracts Regulations 2013.

To qualify for a return:

• Products must be unopened, unused, and in their original packaging.

• For hygiene and safety reasons, we cannot accept returns or refunds for skincare items that have been opened, used, or tampered with.

To request a return, please email [your email address] within 14 days of delivery, quoting your order number and reason for return. Once your return is approved, we’ll provide instructions on how to send the item back.

Please note:

• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

• Original delivery charges are non-refundable.

• We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receipt, and we’ll arrange a replacement or full refund.

Once we receive and inspect your return, you’ll be notified by email. Approved refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.

This policy does not affect your statutory rights.